Common Questions for Student Technology Support

Request Password Reset

Password and Account Tutorials

To ensure your account is protected, we use Multifactor Authentication for accessing many Reynolds and VCCS systems. More Support Information About Multifactor Authentication.

• Check your registration: Make sure you’re registered for the class in the Student Information System (SIS).
• Look for holds: Contact Student Affairs at 804-523-5296 to check if there’s a hold on your account.
• Confirm the course start: Instructors must publish their courses at least 72 hours before the first day of class. If it’s within that window and you still don’t see your course, reach out to your instructor.
• Favorite your course: Go to your All Courses list in Canvas and mark it as a favorite to display it on your Dashboard.

How do I customize my Courses list?

Introduction and Navigation of Canvas

Submitting Assignments

Help via chat and phone support is available within Canvas! Select “Help” on the left navigation bar and select either “Canvas Support Hotline (Student)” or “Chat with Canvas Support (Student)”

Canvas FAQs for Students

• Go to https://office.com/ and login using your MyVCCS email address (ends in @email.vccs.edu) and password
• Select “Install and more” followed by “Install Microsoft 365 apps”
  
• From here, select “Install Office” and follow the instructions.
  

Information on Proctored Testing

• If your instructor requires the use of Respondus Lockdown Browser, follow this guide for installation instructions.
• JSRCC Student Loaner laptops will already have Respondus Lockdown Browser installed. There is no need for additional installation.
• For personally owned devices, go to the following website to install Respondus Lockdown Browser- Respondus Lockdown Browser Installation Directions

• If your instructor requires the use of Pearson Lockdown Browser, follow this guide for installation instructions.
• JSRCC Student Loaner laptops will already have Pearson Lockdown Browser installed. There is no need for additional installation.
• For personally owned devices, go to the following website to install Respondus Lockdown Browser- Pearson Lockdown Browser Installation Directions

• Your instructor may use Zoom for class meetings and recordings of lectures. Your instructor will provide a link within their Canvas class to connect to the Zoom class meeting.
• If you have a Reynolds issued student loaner laptop, the Zoom software is pre-installed and ready for use.
• For personal devices, please install the Zoom software prior to your first meeting at https://zoom.us/download

Instructors may record their Zoom class meetings for later viewing by students. Your instructor will provide a link on their Canvas site for Zoom recordings. If you are unable to find this link, please contact your instructor.

• Reynolds offers enrolled students loaner laptops for the semester. These laptops must be signed up for ahead of time and picked up from the library at either Downtown or the Parham Road Campus
• Learn more to apply for a student loaner laptop.

• Students are welcome to use their personal devices to complete their school needs. There are some notable issues with the following devices.
  
  
• Windows – S
  • This is a version of Windows that can only install software from the Windows store. If your instructor requires the use of a non-Microsoft application (such as a lockdown browser), you will need to take your computer out of S mode.
  • How to Switch Out of S Mode in Windows
    
    
• Chromebooks
  • Chromebooks may have limited functionality compared to Windows or Mac computers. If you find that your Chromebook does not meet course requirements, please consider obtaining a Reynolds library loaner laptop.

• Reynolds IT cannot support student owned devices (including laptops, tablets, and cell phones) beyond assisting with connecting to the college wireless network.

• Reynolds provides free wireless Internet access to enrolled students.
• Connect to the wireless network named “Eduroam”
• Provide your MyVCCS email address and password.

Enter a ticket for IT support